Terms of Service

About these Terms

These Terms of Service (“Terms”) are an agreement between you and Postpane (“we,” “our,” or “us”). They cover postpane.com, the Postpane studio and everything we offer through them (the “Services”). By creating an account or using the Services, you agree to these Terms. If you don’t agree, please don’t use the Services.

Our Privacy Policy explains how we handle personal data, and our Refund Policy explains when we give money back. Both form part of these Terms.

Who can use Postpane

You must be at least 16 years old, and old enough to form a binding contract where you live. If you use Postpane for a company or client, you confirm that you can accept these Terms on their behalf, and “you” includes them.

Accounts, workspaces and teams

Keep your login details safe. You are responsible for everything done through your account. Tell us straight away at hello@postpane.com if you think someone else has used it.

Your work lives in workspaces. The person who owns a workspace is its owner, and their plan sets the limits for it. The owner can invite team members. As an owner:

• you are responsible for what your members do in your workspaces;
• members spend your credits and count toward your limits, not their own; and
• your plan’s limits apply across all the workspaces you own, added together, not to each one separately.

Plans and limits

We offer a free plan and paid plans (Creator, Pro and Agency). Each plan has limits. The main ones are:

• Channel posts count each post once per channel it goes to, whether you publish it now or schedule it. One post sent to three channels counts as three. They are counted in the calendar month (UTC) the post goes out. Drafts and failed deliveries don’t count.
• Imports bring in past posts from a connected channel. Each import is capped at your plan’s number.
• Media storage is the total size of files in your media library.

Plans also limit workspaces, channels, brands and team members. The current limits for every plan are on our pricing page. When you reach a limit, the action is blocked until the limit resets, you free up space, or you upgrade.

Billing

Payments are handled by Creem, which acts as our merchant of record. That means Creem is the seller on your receipt and charges you, including any sales tax or VAT. Creem’s own terms also apply to your purchase.

Our current prices, in US dollars before tax, are:

• Free: $0.
• Creator: $19 a month, or $15 a month billed yearly.
• Pro: $39 a month, or $31 a month billed yearly.
• Agency: $99 a month, or $79 a month billed yearly.

You are charged in US dollars; your bank may convert the amount to your own currency. The amount at checkout is the amount you pay. Annual plans are charged for the whole year up front.

• Renewal: subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time from your billing settings, which open Creem’s customer portal. You keep access until the end of the period you have paid for.
• Upgrades take effect straight away. Creem charges you a prorated amount for the rest of the current period.
• Moving from monthly to yearly billing starts a new yearly period that day, charged in full. The rest of the current month isn’t credited, and we ask you to confirm before charging.
• Downgrades, and moving from yearly to monthly billing, take effect at the end of the current billing period. Email us to arrange one.
• Price changes: if we raise the price of your plan, we will tell you at least 30 days before it applies to you. While your subscription stays active on the same plan and billing period, you keep the price you signed up at.

Refunds are covered by our Refund Policy.

Credits

Credits pay for actions that cost us money to run, such as AI generation. Each action costs a set number of credits, listed on our pricing page.

• Monthly credits: every plan includes a monthly allowance (see the table above). It resets on the 1st of each month (UTC). Unused monthly credits do not roll over.
• AI Plus: on a paid plan you can add AI Plus for 1,500 extra credits a month, at $15 a month or $12 a month billed yearly. These credits also reset each month and do not roll over.
• Top-ups: you can buy 1,000credits for $10 or 3,000 credits for $25. Top-up credits last 12 months from purchase. We use your monthly credits first and your top-up credits after.
• Failed actions: if an action you paid for with credits fails on our side, we return the credits. We don’t pay out money for failed actions.
• X (Twitter): publishing to X needs a paid plan. X charges us for each request, so each post or first comment to an X account costs 5 credits, or 50 credits if it contains a link, and refreshing the numbers of a post that includes X costs 2 credits per X account.

Credits have no cash value. You can’t sell, transfer or exchange them, and they are not refundable, except as our Refund Policy says. If a top-up is refunded, we remove its unspent credits in proportion to the amount refunded. Credits in a workspace owner’s balance are spent by everyone working in that owner’s workspaces.

We may change how many credits an action costs. We will give you notice in the app or by email before an increase takes effect.

Early-access and “soon” features

Some features are marked “soon” on our pricing page or in the app. They are not part of your plan yet. We are working on them but can’t promise when, or whether, they will ship. Please don’t buy a plan for a feature marked “soon.”

We may also open some features, such as AI tools, to some accounts before others. Early-access features may change, break or be withdrawn. They are provided without any commitment that they will stay.

Connected social networks

You can connect accounts on Instagram, Facebook, LinkedIn, TikTok, Threads, Bluesky and Pinterest and publish to them from Postpane. You can connect a YouTube channel, but publishing video to YouTube is not available yet. X is not available yet.

When you connect an account, you authorise us to act on it for you: to publish, schedule and delete posts, import past posts, and read comments and analytics, as the features you use need. You can disconnect an account at any time.

Each network has its own terms, policies and community rules. You must follow them for every account you connect and everything you publish. Networks can change their rules or their APIs, limit what we can do, or suspend accounts. We are not responsible for their decisions, and a network’s outage or change can stop a post from going out.

By using YouTube features you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Our Privacy Policy explains how we handle data from Google and YouTube.

Your content

You own what you upload, write and publish through Postpane (“Your Content”). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display and send Your Content, only as needed to run the Services for you. That includes sending it to the networks you choose and to the service providers described in our Privacy Policy. This licence ends when Your Content is deleted from our systems, except for copies we must keep by law.

You confirm that you have the rights you need for Your Content, and that it doesn’t break the law or anyone else’s rights. We may remove content or restrict access if we reasonably believe it breaks these Terms.

AI features and output

Postpane’s AI features write captions and designs. They are powered by third-party AI providers described in our Privacy Policy. We don’t train AI models on Your Content.

• Ownership: as between you and us, you own the output the AI features create for you, to the extent the law allows. Some countries don’t protect AI output with copyright at all.
• Not unique: AI can produce similar output for other users. We don’t promise that output is unique or that it doesn’t resemble someone else’s work.
• Review before you publish: AI output can be wrong, out of date or unsuitable. Check it before you publish or rely on it. It is not professional advice.
• Labelling: where a network or the law requires AI-generated content to be labelled, you must label it.

Acceptable use

You agree not to use Postpane to:

• break the law or anyone’s rights, including copyright, trademark and privacy;
• publish spam, or run fake engagement, fake accounts or coordinated inauthentic behaviour;
• create or share content that is illegal, sexually exploits minors, harasses, threatens or defames people, or promotes violence or hatred;
• use our AI features to generate sexual, pornographic or otherwise NSFW content, graphic violence, or content meant to harm or mislead people;
• create deceptive deepfakes, or pass off AI output of a real person as genuine;
• impersonate anyone, or publish to accounts you are not authorised to manage;
• break the terms or rules of any network you connect;
• get around limits, credits, billing or security, for example by opening several free accounts to avoid paying;
• access the Services by scraping, bots or other automated means we haven’t allowed, or reverse engineer them except where the law permits;
• upload malware, probe or attack our systems, or disrupt the Services for others; or
• resell or rent out the Services without our written permission.

Suspension and termination

You can stop using Postpane at any time, and cancel any subscription from your billing settings. To delete your account, email us at hello@postpane.com.

We may suspend or close your account if you seriously or repeatedly break these Terms, if a network requires it, if you don’t pay, or if we must do so by law. Where it is reasonable, we will warn you first and give you a chance to fix the problem. If we stop offering the Services altogether, we will give you reasonable notice so you can export your content.

Sections that by their nature should survive the end of this agreement will survive, including those on ownership, disclaimers, limitation of liability, indemnity and governing law.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY POST WILL BE PUBLISHED AT A PARTICULAR TIME OR AT ALL, OR THAT AI OUTPUT WILL BE ACCURATE.

Nothing in these Terms limits rights you have as a consumer that the law says cannot be limited.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

Indemnity

If someone brings a claim against us because of Your Content, the way you used the Services, or your breach of these Terms or a network’s terms, you will cover our reasonable costs and losses from that claim, including reasonable legal fees. This doesn’t apply to the extent the claim was caused by our gross negligence or wilful misconduct.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes will be heard only in the state and federal courts located in Delaware. If you are a consumer, you also keep any protection the law of your country of residence gives you, including the right to bring a claim in your local courts.

Before starting a formal dispute, please email us at hello@postpane.com. Most problems can be sorted out quickly that way.

Changes to these Terms

We may update these Terms. We will post the new version here and change the “Last updated” date. For material changes, we will tell you in the app or by email before they take effect. If you keep using the Services after that, you accept the new Terms. If you don’t agree, you can cancel before they take effect.

Contact

Questions about these Terms: hello@postpane.com.